Version 3.0 — Last updated: July 7, 2026
HEY! LET'S RIDE - Motorcycle and Scooter Rental Marketplace
Please read these Terms and Conditions carefully before accessing, registering with, or using the Hey! Let's Ride Platform.
By accessing, registering with, browsing, or using the Platform, or by listing, booking, renting, offering, or operating any vehicle through the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions (the "Terms"), whether or not you create an account or complete a booking. These Terms govern your access to and use of the Platform and constitute a legally binding agreement between you and Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. (collectively, the "Company").
These Terms contain important provisions affecting your legal rights, responsibilities, and obligations. Among other things, they describe the role of the Platform, the responsibilities of Renters and Rental Providers, payment arrangements, deposits, cancellations and refunds, vehicle handover and return procedures, insurance and protection programs, limitations of liability, indemnification obligations, data privacy practices, dispute resolution procedures, and the exclusive venue for disputes.
By using the Platform, you acknowledge that certain bookings may be subject to additional policies, insurance or protection program requirements, listing-specific rules, booking conditions, and other terms disclosed through the Platform, all of which form part of these Terms.
If you do not agree to these Terms, you must immediately discontinue access to and use of the Platform.
The digital application or website known as "Hey! Let's Ride" (the "Platform") is owned, maintained, and operated globally by LetsRide Investments FZCO and operated domestically within the Republic of the Philippines by its licensed operating subsidiary, LetsRide Technologies Inc.
For the purposes of these Terms and Conditions (the "Terms"), LetsRide Investments FZCO, LetsRide Technologies Inc., and the brand "Hey! Let's Ride" shall be collectively referred to as the "Company," "We," "Us," or "the Platform Operators."
For purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:
1.2.1 "Account" means a registered user profile created on the Platform for the purpose of accessing, using, listing vehicles, making bookings, or otherwise participating in transactions facilitated through the Platform.
1.2.2 "Booking" means a reservation request submitted through the Platform for the rental of a vehicle.
1.2.3 "Confirmed Booking" means a booking that has satisfied the requirements under Section 6 and has been confirmed through the Platform or by the applicable Rental Provider.
1.2.4 "Company" means, collectively, Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc., unless the context requires otherwise.
1.2.5 "Driver" means the individual who actually operates the rented vehicle during the rental period.
1.2.6 "Platform" means the digital application, website, software, marketplace, and related technological ecosystem operating under the name "Hey! Let's Ride."
1.2.7 "Rental Period" means the period commencing upon the release of the vehicle to the Renter and ending upon the return of the vehicle in accordance with these Terms.
1.2.8 "Rental Provider" means any Vehicle Owner, Rental Store, Fleet Partner, corporation, partnership, sole proprietorship, or other person or entity offering vehicles for rental through the Platform.
1.2.9 "Renter" means a User who reserves, books, rents, or otherwise obtains the temporary use of a vehicle through the Platform.
1.2.10 "User" means any person or entity who accesses, browses, registers with, uses, or interacts with the Platform in any manner, including Renters, Riders, Vehicle Owners, Rental Stores, Fleet Partners, Rental Providers, and other account holders.
1.2.11 "Vehicle" means any motorcycle, scooter, or other vehicle offered for rental through the Platform.
1.2.12 "Vehicle Owner" means the person or entity that owns a vehicle or otherwise possesses lawful authority to make the vehicle available for rental through the Platform.
1.2.13 "Rental Store" means a business establishment that offers one or more vehicles for rental through the Platform.
1.2.14 "Fleet Partner" means a person or entity managing, operating, or making available multiple vehicles for rental through the Platform.
1.2.15 "Protection Program" means any insurance, repair assistance, personal accident coverage, or similar protection benefit made available through the Platform and provided by Pioneer Insurance or another authorized insurer.
1.2.16 "Pioneer Insurance" means Pioneer Insurance and Surety Corporation or any replacement insurer designated by the Company for purposes of providing insurance or protection products through the Platform.
1.2.17 "Terms" means these Terms and Conditions, including all amendments, policies, schedules, guidelines, and documents incorporated herein by reference.
1.2.18 Applicability of Terms:
Hey! Let's Ride is an online technology platform which enables users to discover, list, advertise, reserve, and facilitate the rental of motorcycles, scooters, and similar vehicles offered by independent vehicle owners, rental stores, fleet operators, and other authorized rental providers ("Rental Providers").
The Platform provides technological infrastructure and marketplace services intended to facilitate vehicle listings, searches, reservations, communications, booking management, payment coordination, customer support, and other ancillary services relating to rental transactions.
The Company does not engage in the physical carriage or transportation of passengers, goods, or cargo for compensation. The Company is not a common carrier under Article 1732 of the Civil Code of the Philippines, nor is it a public utility, land transportation operator, or transport network vehicle service (TNVS) provider. The Company does not operate a fleet, employ drivers, or control delivery routes.
Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, employment, fiduciary, franchise, or principal-agent relationship between the Company and any User, Vehicle Owner, Rental Store, Fleet Partner, Rental Provider, or third party.
Users acknowledge that they transact with one another in their own capacity and assume the rights, obligations, risks, and responsibilities arising from their respective contractual relationships.
When a booking is confirmed through the Platform, the actual contract of lease or hire is executed directly between the Renter and the corresponding Rental Provider.
By requesting, accepting, or completing a booking, the Renter and the Rental Provider acknowledge and agree that:
Subject to these Terms and applicable law, the Company may provide one or more of the following services:
Unless expressly stated otherwise, neither Hey! Let's Ride, LetsRide Investments FZCO, nor LetsRide Technologies Inc. owns, leases, possesses, controls, stores, repairs, manages, or maintains the motorcycles, scooters, or other vehicles listed through the Platform.
All vehicles listed on the Platform are owned, possessed, managed, or otherwise controlled by independent Rental Providers, who remain solely responsible for the legality, condition, registration, maintenance, and operation thereof.
Access to and use of the Platform shall be available only to persons possessing the legal capacity to enter into binding agreements under applicable law.
All Users must:
Where a User is a corporation, partnership, sole proprietorship, or other juridical entity, the individual creating or operating the account represents and warrants that he or she possesses sufficient authority to bind such entity.
Registration with the Platform does not confer a vested or perpetual right to maintain an account or continue using the services offered through the Platform.
Individuals who intend to reserve, rent, or operate vehicles through the Platform shall register as Renters or Riders.
Renters and Riders represent and warrant that:
Nothing in these Terms shall relieve Renters and Riders from their responsibility to ensure that they are legally qualified and authorized to operate the vehicle they intend to rent.
Vehicle Owners, Rental Stores, and Fleet Partners who make vehicles available through the Platform represent and warrant that:
Vehicle Owners, Rental Stores, and Fleet Partners remain solely responsible for the accuracy, legality, and continuing validity of information submitted to the Platform.
Users agree that all information, documents, photographs, declarations, and records submitted to the Platform shall be accurate, truthful, complete, and kept up to date.
Users shall promptly notify the Company and update their account information whenever material changes occur.
Users shall not:
The submission of inaccurate, misleading, fraudulent, or incomplete information shall constitute a material breach of these Terms.
Users are responsible for maintaining the confidentiality and security of their account credentials and for all activities conducted through their accounts.
Users shall immediately notify the Company of any unauthorized access, suspected compromise, loss of credentials, or other security incident affecting their accounts.
The Company shall not be liable for losses arising from a User's failure to safeguard account credentials or comply with this Section, except to the extent caused by the Company's own fraud, bad faith, gross negligence, or willful misconduct.
To promote safety, security, trust, and compliance with applicable laws, the Company may verify information and documents submitted by Users and may require the submission of additional information or supporting records.
Verification may include, without limitation:
The Company may utilize technological tools and third-party verification providers to facilitate verification procedures.
Any verification conducted by the Company shall not constitute a guarantee, certification, endorsement, or warranty regarding the identity, qualifications, authority, legality, ownership rights, trustworthiness, or conduct of any User.
The Company shall rely, in good faith, upon the information, representations, declarations, and documents submitted by Users.
Accordingly, Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. shall not be liable solely by reason of their good faith reliance upon information or documents submitted by Users that are subsequently discovered to be inaccurate, false, misleading, fraudulent, forged, expired, unauthorized, or otherwise invalid, provided that the Company has exercised reasonable efforts and acted in good faith in establishing and maintaining procedures intended to ascertain and preserve the accuracy, authenticity, and reliability of the information submitted.
Nothing herein shall relieve the Company from liability arising from its own fraud, bad faith, gross negligence, willful misconduct, or liabilities that cannot be excluded under applicable law.
Subject to applicable law, the Company reserves the right, with or without prior notice where circumstances reasonably require, to verify, suspend, restrict, deactivate, or permanently terminate accounts in cases involving:
The Company may likewise cancel bookings, remove listings, withhold payouts where permitted by law, or implement other reasonable measures necessary to protect the Platform and its Users.
To preserve the integrity, security, and reliability of the Platform, the Company reserves the right to:
Nothing in this Section shall be construed as imposing upon the Company a legal duty to investigate, monitor, or guarantee the conduct of Users beyond what is required under applicable law.
Users agree to receive notices, disclosures, reminders, booking updates, payment confirmations, claim-related communications, policy updates, and other communications electronically through the Platform, electronic mail, SMS, push notifications, messaging applications, or other contact information provided by the User.
Any notice or communication transmitted through the foregoing channels shall be deemed received on the date of transmission, unless proven otherwise.
Users acknowledge and agree that bookings, confirmations, approvals, cancellations, extensions, consents, acknowledgments, communications, and other records transmitted, accepted, or generated electronically through the Platform shall have the same validity and enforceability as written documents and signatures, to the fullest extent permitted under Republic Act No. 8792 (Electronic Commerce Act) and other applicable laws.
By clicking, selecting, confirming, submitting, or otherwise interacting with the Platform, the User is deemed to have provided valid electronic consent to the applicable transaction or communication.
Only individuals who possess a valid driver's license legally authorizing them to operate the booked motorcycle, scooter, or other vehicle under the laws of the Republic of the Philippines may operate vehicles rented through the Platform.
Bona fide tourists, foreign visitors, and other transient persons who are duly licensed to operate motor vehicles in their country of origin may be permitted to operate vehicles in the Philippines for up to ninety (90) days from the date of their arrival, provided that their foreign driver's license remains valid and is written in, or accompanied by an official translation into, the English language. Foreign nationals intending to remain in the Philippines beyond the period permitted by law shall be responsible for obtaining or otherwise securing the appropriate Philippine driver's license required by the Land Transportation Office (LTO) or other competent authorities. (Land Transportation and Traffic Code, R.A. 4136)
In addition to possessing a valid driver's license, the Renter shall ensure that he or she is legally qualified and physically capable of operating the vehicle.
The Renter shall not operate, and the Rental Provider shall not knowingly release, any vehicle to a person who:
The Renter is responsible for ensuring that the driver's license of the person operating the vehicle is valid and authorizes the operation of the type of vehicle being rented.
Users acknowledge that driver's licenses may contain vehicle categories, classes, restriction codes, endorsements, or similar classifications indicating the types of vehicles that the holder is permitted to operate. The Renter is solely responsible for ensuring that such authorization is valid and sufficient for the vehicle booked through the Platform.
The Rental Provider shall not release a vehicle where the driver's license presented does not authorize the operation of the booked vehicle or where the Rental Provider reasonably believes that the Renter is not legally qualified to operate the vehicle.
The Company does not verify, certify, or guarantee that a driver's license authorizes the operation of a particular vehicle and shall not be responsible for any loss, damage, claim, penalty, or liability arising from a User's failure to comply with applicable licensing requirements.
Prior to the release and operation of the vehicle, the Renter shall possess and maintain all documents and equipment required under applicable laws and regulations, including:
The Renter shall not operate the vehicle without the required documents and safety equipment.
To promote safety, facilitate bookings, comply with insurance requirements, and prevent fraud, the Company may request, collect, process, store, and transmit driver's license information and other supporting documents to Rental Providers, insurers, verification service providers, and other authorized parties in accordance with these Terms and the applicable Privacy Policy.
The Company may implement verification procedures and technological tools to assist in validating information submitted by Users.
Any verification or review conducted by the Company is intended solely for administrative, booking, security, insurance, and compliance purposes and shall not constitute a representation, certification, or warranty regarding the validity, authenticity, or continuing effectiveness of the driver's license or the Renter's competence to operate the vehicle.
Notwithstanding any verification procedure implemented by the Platform, the final responsibility and discretion to verify the driver's license, identity, qualifications, and legal eligibility of the Renter prior to releasing the vehicle shall remain exclusively with the Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider.
The Rental Provider shall have the right to refuse to release the vehicle whenever it reasonably determines that:
Nothing in these Terms shall obligate the Rental Provider to release the vehicle solely because a booking has been confirmed or because the Platform has completed certain verification procedures.
The Company does not represent, guarantee, certify, or warrant that any Renter:
Accordingly, the Company shall not be liable solely by reason of their good faith reliance upon driver's license information or documents submitted by Users that are later discovered to be inaccurate, misleading, forged, expired, suspended, revoked, or otherwise invalid, provided that the Company has exercised reasonable efforts and acted in good faith in establishing and maintaining verification and compliance procedures.
Only Vehicle Owners, Rental Stores, Fleet Partners, or other authorized Rental Providers possessing the legal right and authority to offer a vehicle for rental may create and maintain listings on the Platform.
By listing a vehicle on the Platform, the Rental Provider represents and warrants that it possesses the necessary ownership rights, possession, authority, consent, or other legal basis to offer such vehicle for rental.
The Rental Provider shall remain solely responsible for the legality and validity of its authority to list and rent the vehicle.
Rental Providers and Vehicle Owners must ensure that any vehicle profile published on the Platform contains completely accurate, unmanipulated, and updated details. Every listing must clearly declare the:
Rental Providers shall promptly update listing information whenever material changes occur.
Rental Providers represent and warrant that vehicles listed through the Platform:
The Rental Provider bears sole responsibility for ensuring the legality, safety, maintenance, and roadworthiness of the listed vehicle.
The Rental Provider represents and warrants that it is either the registered owner of the vehicle or has the legal authority to list and rent it through the Platform.
If the Rental Provider is not the registered owner, it confirms that it has all documents necessary to authorize the rental of the vehicle, which may include:
The Rental Provider is responsible for making sure these documents remain valid and up to date.
Hey! Let's Ride may request copies of these documents at any time if reasonably needed for account verification, insurance or protection program requirements, regulatory compliance, fraud prevention, dispute resolution, investigations, or any other legitimate business or legal purpose. If the Rental Provider fails to provide the requested documents, the Company may suspend or remove the listing, suspend the account, cancel affected bookings, or take any other reasonable action necessary to protect the Platform and its Users.
The Rental Provider remains solely responsible for its authority to rent the vehicle and agrees to indemnify and hold harmless Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. from any claims, losses, damages, liabilities, or expenses arising from the Rental Provider's lack of authority or from false, inaccurate, or invalid representations or documents.
Photographs, descriptions, specifications, and other content relating to a vehicle shall accurately reflect the actual condition and characteristics of the vehicle being offered.
Rental Providers shall not upload or publish photographs or descriptions that are false, deceptive, misleading, or likely to create an erroneous impression regarding the vehicle.
The Company does not independently inspect, maintain, repair, or certify vehicles listed on the Platform and does not guarantee:
Vehicle descriptions, photographs, and specifications are provided primarily by Rental Providers and are made available on an "as available" and "as represented" basis.
The Company reserves the right, with or without prior notice where circumstances reasonably require, to reject, suspend, restrict, or remove vehicle listings that:
Nothing in this Section shall be construed as creating any obligation on the part of Hey! Let's Ride, LetsRide Investments FZCO, or LetsRide Technologies Inc. to inspect, verify, certify, monitor, maintain, or guarantee the ownership, legality, registration status, condition, safety, insurability, availability, or roadworthiness of any vehicle listed on the Platform. The responsibility for ensuring the accuracy of listing information and the compliance of the vehicle with applicable laws, regulatory requirements, and insurance conditions shall remain solely with the Vehicle Owner or Rental Provider, except to the extent otherwise required by applicable law.
A Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider may provide a substitute vehicle in lieu of the vehicle originally booked, provided that such substitution complies with these Terms, applicable laws, and any applicable insurance requirements.
A substitute vehicle may only be provided if:
The Rental Provider shall disclose the substitution to the Renter before releasing the vehicle.
The Renter shall have the right to:
No substitute vehicle shall be released without first informing the Renter of the substitution.
The Rental Provider represents and warrants that any substitute vehicle provided through the Platform:
The Rental Provider shall remain solely responsible for the legality, condition, and roadworthiness of any substitute vehicle.
Where insurance coverage or protection benefits are issued, activated, or otherwise tied to a specific vehicle, the Rental Provider shall not release a substitute vehicle unless:
The Rental Provider acknowledges that the release of an unauthorized substitute vehicle may affect the availability of insurance coverage or protection benefits.
The Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider shall bear sole responsibility for losses, damages, denied claims, or liabilities arising from the release of a substitute vehicle in violation of these Terms, applicable laws, or insurance requirements.
Where insurance coverage is dependent upon a particular vehicle, the release of another vehicle without compliance with the applicable procedures may result in the denial, limitation, or exclusion of coverage by the insurer.
The Company shall not be responsible for losses, denied claims, or liabilities arising from unauthorized substitutions undertaken by Rental Providers.
The Company may rely, in good faith, upon the information, representations, and documents submitted by Rental Providers concerning substitute vehicles.
Accordingly, Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. shall not be liable solely by reason of their good faith reliance upon information relating to substitute vehicles that is subsequently discovered to be inaccurate, incomplete, misleading, false, forged, expired, or unauthorized, provided that the Company has acted in good faith and exercised reasonable efforts to establish and maintain procedures intended to ascertain and preserve the accuracy and authenticity of such information.
A Renter initiates a transaction by selecting a vehicle and submitting a booking request through the Platform. This request serves as an offer by the Renter to lease the selected vehicle from the designated Rental Provider under the specified terms, rates, and durations.
A booking shall be deemed confirmed ("Confirmed Booking") only when:
The Company reserves the right to decline or reject booking requests due to fraud prevention, safety concerns, incomplete information, vehicle unavailability, insurance requirements, or non-compliance with these Terms.
6.2.1 To accommodate evolving technical integrations, the Platform supports both online and offline payment structures. Renters and Rental Providers agree to adhere to either of the following payment flows depending on how the specific listing is configured:
6.2.2 Reservation of Rights
The Company reserves the right to introduce, modify, suspend, or discontinue payment methods, payment processors, commission structures, billing arrangements, and settlement procedures upon reasonable notice.
Nothing in this Section shall be construed as creating a lender-borrower relationship, fiduciary relationship, or guarantee by the Company with respect to payments made directly between Renters and Rental Providers.
The actual release and handover of the vehicle shall be performed exclusively by the Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider.
Prior to release, the Rental Provider shall have the right to verify the identity of the Renter, the original driver's license and supporting documents, booking confirmation, deposits and payments, and compliance with insurance requirements and such other matters reasonably necessary to ensure safety and legal compliance.
The final decision to release the vehicle shall remain solely with the Rental Provider.
Both parties are encouraged to conduct a joint inspection and document the condition of the vehicle through photographs or videos before the commencement of the rental period.
Further provisions regarding vehicle handover and return are governed by Section 10 of these Terms.
The rental period shall commence upon the actual release of the vehicle and shall continue until the vehicle is returned or the agreed rental period expires, whichever occurs later.
Requests for extension shall be submitted prior to the expiration of the original rental period and shall be subject to:
No extension shall be effective unless expressly approved by the Rental Provider or confirmed through the Platform.
The Renter shall return the vehicle within the agreed rental period unless an extension has been approved by the Rental Provider through the Platform or by other authorized means.
If the vehicle is not returned on time and no approved extension exists, the Renter shall be responsible for any additional rental charges, late fees, damages, losses, penalties, or other amounts incurred by the Rental Provider as a result of the delay, to the extent permitted by law and these Terms.
Unauthorized retention or continued use of the vehicle beyond the agreed rental period constitutes a violation of these Terms and may result in account suspension or termination, cancellation of insurance or protection benefits, vehicle recovery actions, and the pursuit of any civil, criminal, or other remedies available under applicable law.
A Renter who fails to appear within a reasonable period without prior notice may be considered a no-show.
Likewise, a Rental Provider who fails to make the booked vehicle available without reasonable justification may likewise be deemed a no-show.
No-show situations shall be governed by Section 9 of these Terms.
Bookings may be cancelled by the Renter, the Rental Provider, or the Company in accordance with these Terms and applicable policies.
Cancellation fees, refund eligibility, and related procedures shall be governed by Section 9 and such supplemental policies as may be adopted by the Company.
In cases involving force majeure events, severe weather conditions, road closures, government restrictions, or safety concerns, the Company may facilitate modifications, credits, or refunds, subject to applicable policies.
The Renter and the Rental Provider shall promptly report any accident, damage, theft, defect, or irregularity discovered before, during, or after the rental period.
Both parties are encouraged to cooperate in gathering photographs, videos, incident reports, police reports, and other evidence necessary for claims and dispute resolution.
Further provisions regarding accidents, damage, theft, and claims are governed by Section 12.
Because the rental agreement is executed directly between the Renter and the Rental Provider, primary liability for resolving operational disagreements (such as contested scratches, fuel differentials, or security deposit withholdings) rests on those two parties.
Hey! Let's Ride may assist with dispute resolution but is not automatically responsible for disputes between renters and rental providers. The platform reserves the right to review all available digital footprints, including booking records, chat history, photos/videos, payment records, and claim documents.
While a dispute is undergoing formal evaluation, Hey! Let's Ride reserves the right to suspend user accounts, withhold payouts, cancel bookings, or take other reasonable administrative action where fraud, safety risks, or material breaches of these terms are suspected.
The Company does not guarantee the continued availability of any vehicle listed on the Platform.
Vehicle availability remains subject to confirmation by the applicable Rental Provider and may be affected by maintenance requirements, force majeure events, legal restrictions, or other circumstances beyond the reasonable control of the Company.
Accordingly, the Company shall not be liable solely by reason of the unavailability of a particular vehicle, except to the extent caused by its own fraud, bad faith, gross negligence, willful misconduct, or liabilities that cannot be excluded under applicable law.
To maintain, upgrade, and operate the Platform infrastructure, the Company reserves the right to collect one or more of the following charges:
Subject to reasonable notice where required, the Company reserves the right to introduce, revise, modify, or discontinue fees, commissions, pricing models, subscription plans, and other charging mechanisms.
Continued use of the Platform following the effectivity of such changes shall constitute acceptance thereof.
Where a security deposit is required for a booking, the Renter shall provide the required security deposit to the Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider as a condition for the release of the vehicle.
The amount of the security deposit shall be disclosed through the Platform, the applicable listing, or other booking-related communications prior to the commencement of the rental period.
Unless expressly stated otherwise, the applicable Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider shall be solely responsible for collecting, holding, administering, applying, and returning the security deposit.
Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. do not presently act as custodians, trustees, escrow agents, or stakeholders of security deposits and shall not be responsible for disputes relating to the collection, use, deduction, or return thereof, except to the extent required by applicable law.
Subject to applicable laws and the terms agreed upon between the Renter and the Rental Provider, the security deposit may be applied or deducted for:
Any deduction shall be reasonable, supported by appropriate documentation where practicable, and consistent with applicable laws and these Terms.
Subject to any lawful deductions, the Vehicle Owner or Rental Provider shall be responsible for returning the remaining balance of the security deposit within a reasonable period after the completion of the rental and verification of any outstanding obligations.
The Company reserves the right to introduce deposit management, escrow, wallet, payment custody, or similar services through the Platform.
If such services are implemented, the collection, holding, deduction, release, and return of security deposits shall be governed by these Terms and any additional policies, procedures, or agreements adopted by the Company from time to time.
The Company may establish and update cancellation, refund, and no-show policies from time to time.
The applicable rules, fees, refund conditions, grace periods, no-show periods, refund methods, and processing timelines may be displayed on the Platform, the relevant booking page, listing, or other booking-related communications and shall form part of these Terms.
The Company recognizes that Renters may encounter unforeseen circumstances resulting in changes to their travel or rental plans. Accordingly, Renters may cancel bookings through the Platform, subject to the applicable cancellation policies in effect at the time of booking.
The amount refundable, if any, shall depend on the timing of the cancellation, the type of booking, the applicable listing terms, and other factors determined by the Company or the Rental Provider.
Depending on the applicable policies, cancellation by the Renter may result in:
Specific cancellation windows, refund eligibility, penalties, and other applicable conditions may be published on the Platform, booking page, listing, or related policies and shall be deemed incorporated into these Terms.
Cancellation requests submitted by the Renter shall take effect only upon successful submission and confirmation through the Platform.
Vehicle Owners, Rental Stores, Fleet Partners, and other Rental Providers are expected to honor Confirmed Bookings and make the booked vehicle available to the Renter in accordance with these Terms.
A Rental Provider may cancel a booking for legitimate reasons, including:
Repeated, avoidable, or unjustified cancellations may adversely affect the experience of Renters and the integrity of the Platform. Accordingly, the Company may impose warnings, restrictions, penalties, suspension of listings, account suspension, or other reasonable administrative measures.
Rental Providers are encouraged to promptly communicate with Renters in the event of vehicle unavailability and, where possible, offer a substitute vehicle in accordance with Section 5 of these Terms.
The Company may cancel or suspend bookings where reasonably necessary to protect Users and preserve the integrity, safety, and reliability of the Platform.
Without limitation, the Company may cancel a booking in cases involving:
Where the booked vehicle becomes unavailable prior to the commencement of the rental period, the Rental Provider shall promptly notify the Renter and the Company.
Subject to availability and the agreement of the parties, a substitute vehicle may be offered in accordance with Section 5 of these Terms.
Where no acceptable substitute vehicle is available, the booking may be cancelled and the Company may facilitate refunds, credits, rescheduling, or other reasonable arrangements in accordance with the applicable policies.
In exceptional circumstances, the Company may permit certain cancellations without penalty to the Renter or the Rental Provider where such action is reasonably necessary to safeguard the interests of Users and maintain trust and safety on the Platform.
A Renter who fails to appear at the designated pick-up location within the applicable grace period, fails to complete the vehicle handover process, or otherwise fails to proceed with a Confirmed Booking without prior notice may be deemed a no-show.
In such event, the Vehicle Owner or Rental Provider may cancel the booking and release the vehicle for other bookings. Any refund, credit, forfeiture, fee, or other consequence arising from the no-show shall be governed by the applicable cancellation and refund policies.
A Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider who fails to appear at the agreed handover location, fails to release the booked vehicle, fails to provide an approved substitute vehicle in accordance with these Terms, or otherwise fails to honor a Confirmed Booking without reasonable justification may be deemed a no-show.
In such cases, the Company may issue warnings, impose penalties, restrict or suspend accounts, remove listings, cancel bookings, withhold payouts where permitted by law, or take such other reasonable administrative measures as it deems appropriate.
The affected Renter may be entitled to refunds, credits, rebooking assistance, or other remedies in accordance with the applicable cancellation and refund policies.
The safety and welfare of Users shall be given paramount consideration. Accordingly, cancellation charges, penalties, processing forfeitures, or other consequences arising from the cancellation, postponement, modification, or interruption of a booking may be waived, reduced, or otherwise adjusted where the performance of the booking is rendered impossible, impracticable, or unsafe due to force majeure events, adverse weather conditions, hazardous road conditions, safety concerns, or other circumstances beyond the reasonable control of the parties, as recognized under applicable Philippine laws and jurisprudence.
Such circumstances may include, without limitation:
In such cases, the Company may, subject to the circumstances and applicable policies, facilitate rescheduling, booking modifications, credits, vouchers, full or partial refunds, or other reasonable arrangements.
Any waiver of cancellation charges or grant of refunds, credits, or other benefits shall be determined based on the circumstances of the booking, applicable policies, and applicable laws.
Refunds, where applicable, may be made through:
Refund processing periods may vary depending on the payment method used, banking procedures, payment processors, and other circumstances beyond the reasonable control of the Company.
Subject to applicable laws, the Company reserves the right to establish, revise, supplement, or modify cancellation, refund, no-show, and related policies from time to time.
Nothing in this Section shall be construed as guaranteeing that every cancellation shall entitle a User to a refund, credit, compensation, or other remedy, and all refunds shall remain subject to the applicable policies and the circumstances of the particular booking.
The Company may publish, revise, or supplement detailed cancellation and refund policies through the Platform, booking pages, listings, FAQs, or other communications, and such policies shall be deemed incorporated into and form part of these Terms.
The actual handover and release of the vehicle shall be performed by the applicable Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider.
Prior to releasing the vehicle, the Rental Provider may verify the identity of the Renter, the original driver's license and supporting documents, booking confirmation, payments, deposits, and compliance with applicable insurance or protection program requirements.
The final decision to release the vehicle shall remain solely with the Rental Provider.
Prior to the commencement of the rental period, the Renter and the Rental Provider are encouraged to jointly inspect the vehicle and confirm its condition.
Such inspection may include, among others:
The parties are encouraged to raise any concerns or discrepancies before the vehicle is released.
To protect both parties and facilitate dispute resolution, insurance claims, and damage assessment, the Renter and the Rental Provider are strongly encouraged to take photographs or videos of the vehicle immediately before the commencement of the rental period and immediately upon return of the vehicle.
Such documentation may include:
Where the Platform provides photo, video, or digital inspection features, Users are encouraged to utilize such features.
From the time the vehicle is released until it is returned to the Rental Provider, the Renter shall be responsible for exercising reasonable care and using the vehicle in a lawful, prudent, and responsible manner.
Without limitation, the Renter shall be responsible for:
Upon expiration or termination of the rental period, the Renter shall promptly return the vehicle to the agreed location and in substantially the same condition in which it was received, ordinary wear and tear excepted.
The Rental Provider shall have the right to inspect the vehicle upon return and to document its condition through photographs, videos, inspection reports, or other reasonable means.
The vehicle shall be returned together with all keys, helmets, documents, accessories, and equipment supplied by the Rental Provider.
Any missing items, damage, excessive dirt, abnormal wear, or other deficiencies discovered upon return may give rise to additional charges, deductions from deposits, insurance claims, or other remedies available under these Terms and applicable laws.
The Renter shall not retain possession of the vehicle beyond the agreed rental period without the approval of the Rental Provider or the Platform.
The Renter shall likewise not:
Unauthorized retention or use of the vehicle may result in additional charges, suspension of access to the Platform, insurance consequences, or such other remedies as may be available under applicable laws.
The Renter acknowledges that the vehicle remains the property or lawful possession of the applicable Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider, and that unauthorized retention, concealment, misappropriation, or unlawful taking of the vehicle may subject the responsible person to civil and criminal liability under applicable laws.
Without limitation, the Company and the Rental Provider may treat the vehicle as wrongfully retained, lost, or stolen and may report the matter to the Philippine National Police or other competent authorities, where:
The Renter shall cooperate in good faith with the Rental Provider, the Company, insurers, and governmental authorities in the investigation and recovery of the vehicle.
To the extent permitted by law, the Renter may be held liable for reasonable towing charges, recovery costs, investigative costs, administrative expenses, legal costs, losses, damages, and other amounts arising from the wrongful retention, loss, theft, or unauthorized use of the vehicle, without prejudice to other remedies available under these Terms and applicable laws.
The Renter shall not be responsible for ordinary wear and tear arising from normal and reasonable use of the vehicle.
Ordinary wear and tear shall not include accidents, collisions, misuse, negligence, abuse, theft, vandalism, unauthorized modifications, missing accessories, or damage beyond that reasonably expected from normal use.
Hey! Let's Ride does not physically release, receive, possess, inspect, repair, store, or maintain vehicles listed on the Platform.
Accordingly, the Company shall not be responsible for the physical condition of the vehicle at the time of handover or return.
Any assistance provided by the Company in connection with inspections, photographs, videos, damage reports, or disputes shall be undertaken solely as a technology platform and facilitator and shall not make the Company a party to the underlying rental agreement.
The Renter is strictly prohibited from using, operating, or permitting the vehicle to be used for any of the following activities:
Any violation of this Section may result in:
Nothing in this Section shall be construed as limiting any civil, criminal, administrative, or other remedies available under applicable laws.
In the event of any traffic accident, mechanical collision, tip-over, vehicle damage, theft, total loss, police involvement, or third-party liability claim occurring during the active rental period, the Renter must immediately notify both the Rental Provider and Hey! Let's Ride customer support.
Initial notification must be logged through the Platform's designated in-app reporting channels or customer support hotline as soon as safety conditions permit. Failure to notify both parties promptly may result in the forfeiture of insurance protection and make the Renter fully, personally liable for all resulting costs.
The Renter and the Rental Provider shall cooperate in good faith in the investigation, assessment, and processing of any incident, claim, or loss involving the vehicle.
Without limitation, the parties shall, where applicable, provide and preserve:
Except where immediate action is reasonably necessary to protect life, property, or comply with applicable laws, the Renter shall not:
without the prior approval of the Rental Provider, Hey! Let's Ride, or the applicable insurer.
Nothing in this Section prevents Users from providing truthful statements to law enforcement authorities or complying with legal obligations.
Claims arising from accidents, damage, theft, loss, or third-party liability shall be subject to the terms and conditions of the applicable insurance and claims policy, and these Terms.
Hey! Let's Ride may assist in coordinating claims and transmitting documents, but it does not guarantee that any claim will be approved or paid.
Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. are not insurers, claims adjusters, repair shops, or guarantors of claims.
Any assistance provided by the Company is solely in its capacity as a technology platform and booking facilitator.
Accordingly, the Company shall not be responsible for the approval, denial, amount, timing, or outcome of any claim, except to the extent arising from its own fraud, bad faith, gross negligence, willful misconduct, or liabilities that cannot be excluded under applicable law.
Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. are not insurance companies and do not provide insurance coverage.
Pioneer Insurance or the applicable insurer is solely responsible for issuing policies, determining coverage, processing claims, and deciding whether claims are payable.
Nothing in these Terms shall be construed as creating an insurance contract between the User and the Company.
Subject to the terms, conditions, eligibility requirements, exclusions, and approval of Pioneer Insurance, qualifying bookings made through the Platform include a Basic Accident Insurance benefit provided by Pioneer Insurance with coverage of up to Ten Thousand Pesos (₱10,000.00).
The actual coverage, eligible persons, covered events, exclusions, claim procedures, and documentary requirements shall be governed exclusively by the applicable Pioneer Insurance policy. The inclusion of this benefit in a booking does not guarantee that every claim will be approved or paid.
Details of the Basic Accident Insurance, including its coverage, benefits, exclusions, eligibility requirements, claim procedures, and other applicable terms, shall be governed by the applicable policy issued by Pioneer Insurance.
Any additional insurance or protection programs that may be introduced by Pioneer Insurance from time to time shall be governed by the applicable policy, terms and conditions, eligibility requirements, coverage limits, exclusions, and claim procedures issued by Pioneer Insurance. Users are encouraged to refer to the latest applicable Pioneer Insurance policy made available through the Platform for complete details.
Coverage is available only for eligible bookings where the correct renter, vehicle, rental period, and other required booking information have been properly submitted and accepted in accordance with the applicable Pioneer Insurance policy.
A booking made through the Platform does not, by itself, guarantee insurance coverage or the approval of any claim.
Claims shall be processed solely by Pioneer Insurance or the applicable insurer in accordance with the applicable insurance policy.
Users may be required to submit photographs, videos, police reports, driver's licenses, valid government-issued identification, vehicle documents, incident reports, witness information, and such other documents as may be required by the insurer.
Failure to comply with the insurer's requirements may result in the denial or reduction of benefits.
Hey! Let's Ride may assist Users in transmitting documents and claim information to Pioneer Insurance or the applicable insurer. However, Hey! Let's Ride does not approve claims, determine liability, adjust losses, or guarantee payment of any claim.
The approval, denial, amount, and timing of any claim shall be determined solely by Pioneer Insurance or the applicable insurer.
The Company may charge protection fees, insurance-related fees, or other charges in connection with protection programs offered through the Platform.
Such fees shall not be construed as an assumption by the Company of any insurance obligation or risk.
The Company may introduce, modify, suspend, replace, or discontinue any insurance or protection program at any time.
Nothing in these Terms obligates the Company to maintain any particular insurer, policy, coverage option, or benefit.
Except to the extent required by law, Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. shall not be liable for the acts, omissions, decisions, or performance of Pioneer Insurance or any other insurer.
Any insurance or protection program made available through the Platform shall apply only to eligible vehicles and eligible bookings, subject to the terms, conditions, exclusions, and requirements of Pioneer Insurance or the applicable insurer.
The Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider shall be responsible for ensuring that all vehicle information submitted through the Platform is accurate, complete, and up to date.
Without limitation, the Rental Provider shall ensure that the information relating to the vehicle's registration, ownership or authority to rent, specifications, and other relevant details are true and accurate and that the vehicle complies with the requirements of the applicable insurance or protection program.
Where insurance or protection coverage is issued or activated for a specific vehicle, such coverage shall apply only to the vehicle identified and recorded in the booking and accepted by the applicable insurer.
If a Rental Provider releases a vehicle different from the vehicle recorded in the booking without complying with Section 5 of these Terms or without satisfying the requirements of the applicable insurer, coverage may be denied, limited, or otherwise affected.
A booking appearing on the Platform shall not guarantee that insurance coverage will apply to a substituted or different vehicle.
The Rental Provider shall be solely responsible for any damages, losses, denied claims, uncovered liabilities, costs, or expenses arising from:
Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. do not verify, certify, or guarantee the insurability or eligibility of any vehicle listed on the Platform.
Except to the extent required by law, the Company shall not be liable for denied claims, lack of coverage, or losses resulting from inaccurate vehicle information, unauthorized substitutions, expired registrations, false documents, or non-compliance by the Rental Provider with the requirements of the applicable insurer.
The Platform may integrate with or refer Users to third-party products and services, including, without limitation:
The availability of any third-party service through the Platform does not constitute an endorsement, guarantee, or warranty by the Company.
Third-party services are provided by independent entities and are subject to their own terms and conditions, privacy policies, fees, operational procedures, and service standards.
Users acknowledge that the Company does not own, control, or operate such third-party services.
Except to the extent required by applicable law or arising from the Company's own fraud, bad faith, gross negligence, or willful misconduct, Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. shall not be liable for any interruption, delay, error, inaccuracy, malfunction, unavailability, act, omission, or failure of any third-party service provider.
This includes, without limitation, failures relating to payments, insurance processing, identity verification, location services, communications, technical systems, or customer support tools.
The Company may add, replace, suspend, or discontinue any third-party service, provider, or integration at any time without incurring liability, subject to applicable laws.
The Platform allows Users to submit, upload, and publish content intended to build marketplace trust and transparency. This content includes, but is not limited to:
To safeguard the marketplace ecosystem and ensure compliance with Philippine regulations, including the Cybercrime Prevention Act of 2012 (R.A. No. 10175), Hey! Let's Ride reserves the absolute, unilateral right to review, screen, shadowban, modify, or permanently remove user-generated content without prior notice. This right applies to any content that Hey! Let's Ride determines, at its sole discretion, falls under any of the following categories:
User Content represents the views and opinions of the User who submitted it and does not necessarily reflect the views of Hey! Let's Ride, LetsRide Investments FZCO, or LetsRide Technologies Inc.
Except to the extent required by law, the Company shall not be responsible for any User Content posted by Users.
Vehicle Owners, Rental Stores, Fleet Partners, and other Rental Providers shall:
Rental Providers shall not:
Rental Providers shall be solely responsible for complying with all applicable tax, registration, licensing, permit, reporting, and regulatory requirements arising from their rental activities.
The Company does not provide tax, accounting, or regulatory advice and shall not be responsible for any tax liabilities, assessments, penalties, or compliance obligations of Rental Providers.
Failure to comply with this Section may result in warnings, removal of listings, withholding of payouts, cancellation of bookings, suspension or termination of accounts, or such other measures as the Company may reasonably determine, without prejudice to other rights and remedies available under these Terms and applicable laws.
Renters shall:
The Renter shall be responsible for all damages, losses, liabilities, fines, penalties, toll charges, traffic violations, parking violations, late return charges, missing items, recovery costs, and other amounts arising from the use, possession, operation, or custody of the vehicle during the rental period, to the extent not covered by applicable insurance or protection programs.
The Renter shall remain fully liable for losses arising from:
Nothing in these Terms shall be construed as relieving the Renter from responsibility for losses, damages, or liabilities caused by the Renter's own acts or omissions.
Any violation of this Section or other provisions of these Terms may result in warnings, additional charges, forfeiture of deposits where permitted by law, cancellation of bookings, suspension or termination of accounts, denial or limitation of insurance or protection benefits, vehicle recovery actions, reporting to competent authorities, or such other remedies available under these Terms and applicable laws.
To the maximum extent permitted by applicable law, Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. shall not be liable for:
The Company shall not be responsible for the acts, omissions, representations, conduct, negligence, or breaches of Renters, Vehicle Owners, Rental Stores, Fleet Partners, or other Users.
The parties directly involved in the rental transaction shall remain primarily responsible for their respective obligations and liabilities.
In strict compliance with Article 1171 of the Civil Code of the Philippines, nothing in this section shall operate to exclude or limit the liability of Hey! Let's Ride, LetsRide Investments FZCO, or LetsRide Technologies Inc. for instances directly arising from their own proven gross negligence, intentional bad faith, willful misconduct, or fraud.
Except as otherwise required by law, the remedies available to Users under these Terms shall be limited to those expressly provided herein and under applicable laws.
Users, including Renters, Vehicle Owners, Rental Stores, Fleet Partners, and other Rental Providers, whether acting individually or collectively, agree to defend, indemnify, and hold harmless Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc., together with their respective directors, officers, employees, affiliates, representatives, and agents, from and against any third-party claims, demands, actions, suits, damages, losses, liabilities, judgments, penalties, fines, and expenses, including reasonable attorney's fees and litigation costs, arising out of or relating to:
This indemnity shall not apply to liabilities arising from the Company's own fraud, bad faith, gross negligence, willful misconduct, or liabilities that cannot be excluded or waived under applicable law.
All personal data and information disclosed by Users are governed by the Company's Privacy Policy, which forms an integral part of these Terms.
The Company processes personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.
Users are encouraged to review the Privacy Policy, which contains more detailed information regarding the collection, use, disclosure, storage, retention, and protection of personal data, as well as the rights of Users as data subjects.
By creating an account, maintaining a vehicle listing, making a booking, or otherwise using the Platform, Users acknowledge that they have read and understood the Privacy Policy and consent to the processing of their personal data in accordance with applicable laws and the Company's Privacy Policy.
In connection with the operation of the Platform, the Company may collect, store, process, and use personal data necessary for account registration, identity verification, bookings, payments, claims processing, fraud prevention, customer support, compliance, and other legitimate business purposes.
Such information may include:
Subject to applicable laws and the Company's Privacy Policy, Users authorize the Company to share necessary information with:
Users retain the rights granted to data subjects under the Data Privacy Act of 2012 and other applicable laws, including the right to access, correct, update, object to the processing of, or request the deletion of their personal data, subject to applicable legal, regulatory, contractual, security, fraud prevention, and record-retention requirements.
The Company may retain personal data for as long as reasonably necessary to operate the Platform, facilitate bookings, process payments, administer insurance or protection programs, resolve disputes, investigate complaints, prevent fraud, enforce these Terms, comply with legal and regulatory obligations, and protect the rights, safety, and legitimate interests of the Company, its Users, and third parties.
The Company shall implement reasonable and appropriate organizational, physical, and technical security measures to protect personal data against unauthorized access, disclosure, misuse, alteration, loss, destruction, or other unlawful processing, in accordance with the Data Privacy Act of 2012 and its implementing rules and regulations.
Because the vehicle rental agreement exists directly between the Renter and the applicable Vehicle Owner, Rental Store, Fleet Partner, or other Rental Provider, the parties shall bear primary responsibility for resolving disputes arising from their rental transaction.
Hey! Let's Ride, LetsRide Investments FZCO, and LetsRide Technologies Inc. are not automatically responsible, liable, or legally bound to resolve disputes, disagreements, or financial claims arising between Renters and Rental Providers.
Primary liability for resolving issues regarding vehicle performance, fuel variances, cleaning costs, or security deposit allocations remains with the transacting users.
The Company may assist Users in resolving disputes by facilitating communications, reviewing available information, and providing administrative support.
Any assistance provided by the Company shall not make it a party to the underlying dispute or create any obligation to guarantee a particular outcome.
For purposes of investigating complaints, fraud, safety issues, insurance claims, or alleged violations of these Terms, the Company may review and consider:
Where the Company reasonably suspects fraud, safety risks, illegal activity, or violations of these Terms, the Company may take such actions as it deems reasonably necessary, including:
Nothing in this Section shall prevent the parties from pursuing remedies available under applicable laws.
These Terms and any dispute, claim, or controversy arising out of or relating to the Platform, the use of the Platform, or any transaction facilitated through the Platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
Users agree to exert reasonable efforts to settle disputes amicably before resorting to litigation.
Nothing in this Section shall prevent any party from seeking urgent or provisional remedies available under applicable laws.
Any and all civil actions, suits, or legal proceedings arising out of, relating to, or in connection with these Terms and Conditions, the use of the Platform, or the relationship between the parties shall be brought, filed, and litigated exclusively and solely before the proper courts of competent jurisdiction of Cebu City, Philippines, to the express and absolute exclusion of all other venues that may otherwise be available to the parties under the Rules of Court or applicable law.
By using the Platform, each User knowingly and voluntarily waives any objection to venue and agrees not to commence or maintain any action arising from or relating to these Terms in any court other than the proper courts of Cebu City, Philippines.
The Company reserves the right to amend, supplement, update, or revise these Terms, as well as its fees, policies, insurance or protection program rules, platform features, and other operational procedures, from time to time.
The Company may provide notice of material changes through the Platform, electronic mail, text messages, push notifications, or other reasonable means.
A User's continued access to or use of the Platform, maintenance of active vehicle listings, or submission of new booking requests after the publication of revised Terms shall constitute acceptance of the updated Terms.
If a User does not agree with the revised Terms, the User must discontinue the use of the Platform and, where applicable, deactivate listings, cease further transactions, and close the User's account.
Unless otherwise required by law or expressly agreed by the parties, amendments to these Terms, changes in fees, commissions, protection programs, or other policies shall apply prospectively and shall not affect transactions that have already attained "Confirmed Booking" status before the effective date of such changes.
The latest version of these Terms published by the Company shall govern the use of the Platform and supersede prior versions to the extent permitted by applicable laws.
These Terms shall be interpreted fairly and in good faith to give effect to their purpose and intent. In the event of any ambiguity, inconsistency, or uncertainty in the interpretation of these Terms, including any policies, schedules, annexes, addendums, or documents incorporated by reference, such ambiguity, inconsistency, or uncertainty shall be resolved in a manner that preserves the validity, legality, and enforceability of these Terms to the fullest extent permitted by law.
If any provision of these Terms, or any part thereof, is declared invalid, illegal, void, or unenforceable by a court of competent jurisdiction or any competent governmental authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms.
The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, all of which shall continue in full force and effect.
These Terms, together with any applicable policies, booking conditions, insurance or protection program terms, guidelines, schedules, annexes, addendums, and other documents incorporated by reference, constitute the entire agreement between the User and the Company relating to the use of the Platform and supersede all prior discussions, representations, understandings, or agreements relating to the same subject matter.
The failure or delay of the Company to exercise or enforce any right, remedy, or provision under these Terms shall not constitute a waiver of such right, remedy, or provision, nor shall any partial exercise thereof prevent any further exercise of the same or any other right or remedy available under applicable law.
Any provision of these Terms which by its nature is intended to survive suspension, termination, expiration, cancellation of a booking, or closure of an account shall remain in full force and effect, including provisions relating to payments, deposits, claims, indemnity, limitation of liability, data privacy, dispute resolution, governing law and venue, and other obligations accrued prior to termination.
By clicking "agree" or "accept," creating an account, listing a vehicle, making a booking, or otherwise accessing or using the Hey! Let's Ride platform, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions, including the privacy policy and other policies incorporated herein by reference. You recognize that these terms constitute a contractually binding agreement under Philippine law.